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everything about the WhatsApp business application (Whatsapp Business)

Among a good number of messaging applications such as WeChat, Facebook Messenger, Snapchat, Line and many others, why do What WhatsApp and WhatsApp work for attention more than half a billion active user daily in 180 countries ? When you imagine the viral spread of an application, it was just an idea for a young project for former Yahoo employees; then you will become curious to know everything about the secrets of this application, which is WhatsApp.

Pass the bottom and learn about the thing you spend all day to use to chat or manage your business.

How did the idea of ​​WhatsApp application appear?

WhatsApp founders, Brian Acton and Jean Com making plans for their future professions when they left Yahoo aspiring to join Facebook. There is no doubt that they prevailed in disappointment when they received a message of apology from Facebook for the job they applied for. But if it is accepted in that stinging and export their offices on Facebook; They will not be the founders of WhatsApp, which is the most popular application in the world.

Point out of deep thinking in developing an application that contains the slogan "No ads! No games! No fraud"; The WhatsApp application may be released in 2009. The application used today all over the world did not reach these fame and success on the eve and its health; But it took from its founders a long history of obstacles and great failure. Surprisingly, such businesses are expected to consist of millions of employees; While WhatsApp owns only 55 employees and 50 engineers behind the scenes. There is no doubt that it is an application free of ads, so there are no need for employees to market or public relations because their founders believe that "dealing with ads is frustrating."

Facebook ends a $ 19 billion deal on WhatsApp

According to a secret plan published by onavo WhatsApp messages that are sent daily reached 8.2 billion. This means that it exceeded the Facebook Messenger app on the mobile phone by about 3.5 billion. So Facebook was not only an observer of his rising rival; But for the largest acquisition so far, it is to buy WhatsApp for $ 19 billion.

It is an amazing step from Facebook to pay attention to improving global online communication for Facebook that user growth comes first. As a result, Mark's ambitions to control the world will nourish the world in terms of communication and messages, and this will help him to prevent any other competitor from his shares of this success or acquisition.

In other words, this will happen in terms of:

First: Contact the mobile phone : WhatsApp will be a step forward and an alternative to what Facebook did not achieve via the Messenger app.

Second: Interaction : according to Mark Zuckerberg "and Watsa is the only most used application that we have seen ever that enjoy more interaction and a higher percentage of people who use it. More than Facebook itself.

Third: Younger Audience: WhatsApp is more attractive to young people and adolescents from around the world. With Facebook control of WhatsApp, Facebook will be able to restore its youthful spirit.

WhatsApp Business ( WhatsApp Business )

WhatsApp Business is an application that was officially launched by WhatsApp on Android devices in January 2018. After that it was put on iOS devices. The app contains a series of features that aim to enable small companies to communicate with customers more easily. Moreover, WhatsApp announced that its WhatsApp business application is designed to "create a catalog to display your products and services." Let's take a deep look at what the WhatsApp application offers, then look at its preparation and prepare your commercial file and start using it.

WhatsApp use to complete business is not new but WhatsApp application for work is new

Before the presence of WhatsApp business in the market, the business owners used the ordinary WhatsApp application in several different ways. This means despite the limited features of the regular WhatsApp application; It has been used innovative, for example, inner group communication. The fact that almost everyone uses it helps the team members to stay in contact without asking everyone to verify the messages on the application because they are used for the application in any case. Even if the ordinary WhatsApp is not a specialist for business, companies have benefited from it to send pictures, audio files and short videos of products and text messages for users all over the world with less restrictions regarding facades, features, access opportunities and higher delivery, unlike SMS or email. Therefore, when WhatsApp recently released stores in stores, many people built their companies while adopting it as a major driving platform due to the wonderful features he possesses.

About the supportive devices for the use of WhatsApp business

WhatsApp works perfectly on Android and iPhone devices provided that the following specifications apply to them:

for Android phones:

First : that the phone works with an operating system

Android version 2.3.7 or newer versions.

Second : that the phone can receive text messages or phone calls during the verification of your number.

for iPhone:

To enjoy the use of WhatsApp in the best way, we recommend that you use the latest version of iOS available for your phone. Also, the business WhatsApp cannot support devices that use modified versions of the iPhone operating system.

How does WhatsApp work a difference in the business world?

Following all the sending of more than 65 billion messages via WhatsApp per day is a convincing reason to adopt it as a communication channel for your work. Here more:

  • First: Flexible Communication

    Each work depends on three vital elements: communication, trust and relationship. That is, internal and external communication whenever you maintain constant communication, the more confidence in the business that you adopt, and therefore the more the trade relations that it maintains are stronger and more continuous. With WhatsApp Business, you can communicate with your team members and customers easier. On the one hand, your team will follow through the group chats, and on the other hand, you will be able to track your customers' problems and obtain quick comments and recommendations in order not to be drifted away to others or your competitors.

    second: effective cost

    As a small company, there is no doubt that you pay attention to the bills you pay and the costs required to build a network of communications in your work. However, WhatsApp for Business proves to cost effectiveness when compared to contact and use SMS for communication. In other words, you can stay in contact with almost everything via WhatsApp for boundaries for phone bills. Not to mention the benefits that you can get from fast responses, automated messages, business statistics, etc. A lot of the secrets that you can use.

    third: Privacy

    Your Work is in Amina's hands, so don't worry about anyone who listens to your conversations with your customers or team. This is due to the protection layers that WhatsApp possesses in comprehensive encryption forms and other protection methods that you can know from here . So customers interact with you easily and safely. Kom explained about the user’s privacy, “We want to know the least possible as much of our users. We do not know your name or gender ... We designed our system to be as unknown as possible. We are not obsessed with ads, accordingly we do not need rules that carry personal data on our users for targeting purposes.”

    Fourth: a huge marketing channel

    When you stop a little to explore what WhatsApp will do for business on your behalf as a market, you will see many strategies and features that help you increase revenues and increase your customers. Many business users do not realize what WhatsApp offers for business when relying on this marketing platform. This may be a good opportunity to target your audience, which is more acceptable to your campaigns. But you have to make sure that these campaigns are innovative and attractive to attract your customers to take the first step and email you with their phone numbers.

    Take a campaign (ABSOLUT VODKA WhatsApp) as an ideal model; They wanted to invite people to launch their new groups in a smart way. Fans had to contact the official via WhatsApp to persuade him why they deserved an invitation to the party. Then people began to share more than 1000 photos, videos, songs and even an audio message from the Queen of the Netherlands to persuade the official that they are eligible to attend. This has increased more than 600 contacts, more potential customers, interaction and a lot of brand awareness. See the campaign from here .

    Another thing that a business for business can do for you is that it allows you to send reminders to your customers. For example, the Royal Dutch Airways (KLM) sends flight information, confirmation of reservation, check -in and flight notification to its customers in 10 different languages ​​using a WhatsApp business account. Smart work enough!

    Fifth: Attractive Stories

    The first thing you should consider is that you must work to build a base of the audience. Then you can create attractive stories to bring your customers closer to you and make them more curious to find out what your team is behind behind the scenes. While only 35 % of users per day spread stories in recent days when compared to other platforms such as 81 % on Snapchat and 60 % on Instagram, the demand for them in WhatsApp soon or later will increase. This is because, as he pointed out Tech Crunch )) that more than 3 million companies have already jumped using WhatsApp business, and that there are more than 10 million downloads on the Google Play Store. Thus, this brings a greater opportunity to make WhatsApp stories able to distinguish a personal identity for your services and products. Remember that there is no use in publishing a story while you do not have contacts to see! Attract your customers, then amaze them with motivational stories.

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It is a useful step when you explain to your audience that browses your website that they can actually reach you via WhatsApp business. Add the "Click Chat" button on your website to direct your audience to the business conversation in WhatsApp.

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Sure! It is an expected and studied step from Facebook to get to merge all its important applications from Instagram and WhatsApp on its main platform. As a result, it makes the Business WhatsApp more easy when it is examined on your Facebook page. Moreover, you can run the ads on Facebook that contains WhatsApp Keera, urging to take action.

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First : go to Facebook page settings and search for the WhatsApp tab.

Second : Enter WhatsApp Business number and click "Send the code".

Third : Check the symbol.

fourth: Add WhatsApp button to your page.

If you want to create ads, clicking on it opens a conversation in WhatsApp, see more detailed information than here .

What kind of work can be done on the WhatsApp business application?

It should be noted that WhatsApp is mainly designed to take the hand of small companies that are struggling to discover them on the largest e-commerce platforms. Despite the size of your work in the market, you can still invest in digital marketing and increase the next ones, by responding to your customer inquiries quickly. WhatsApp business features can help you with immediate responses, automated messages and short links in reaching your goal.

Here are some examples of the types of business that companies have performed well on WhatsApp business in which they sell their products in record time:

First : crafts and arts

second: jewelry and accessories

third: food and foods

fourth: Hotels and stay

Fifth: Fashion and Fashion

sixth: Photography, Design and Art Services

Examples of major brands that use WhatsApp business Div>

Whatever the companies are large in size, they do not stick to their classic old ways to attract customers. But they continue to search for more advanced ways to keep old -use and add new others to their list. Below are some examples of how to use the WhatsApp business application to make concrete changes in companies ’business:

First: Netflix : Netflix benefit from WhatsApp for business as a means To contact India's subscribers to send messages and recommendations to its users about what to see.

Second : Bookmyshow : is also one of the companies that fall into a partnership with WhatsApp business to help people buy online movies through the QR code). This is the true behavior of adapting advanced technology in your work, so there is no need for paper or printing. Instead, I managed to use WhatsApp business as its first phosic to confirm ticket reservations for all its users.

Third: Campaign helllman's Mayonnaise Whatscook What Hellman did during the WhatsApp campaign was interesting! They have come up with great ideas that prompted more than 13,000 Brazilian to contact them. They encourage their customers to take pictures of the contents of their refrigerator and send the image to their WhatsApp account for their business to communicate with the chef and start cooking the meal together. They knew very well how to raise awareness of the brand by building an unofficial bond with customers via WhatsApp business. What a smart campaign!

How to create a WhatsApp business account

First : Download the application and open it.

second: Make sure you accept the conditions and terms.

Third : check your phone number that you want to talk to with customers.

fourth : Build your profile and click more options> settings> your business settings.

What do you find in WhatsApp business and do not find it in WhatsApp?

Second: Add a product or service to your catalog: Update the catalog constantly facilitates your customers to interact with your business, and also helps you to offer your products and new services more Elegance.

Third: Statistics: You can manage your work using the statistics that WhatsApp offers for business including the number of messages sent, read and received. Under this you can collect more useful data and thus adjust your plan to get better results for customers.

Fourth: Short Links: while you need to save the number you want to start a conversation with him in the regular WhatsApp; WhatsApp Business has a short link feature that provides a short URL. In addition, you can create a virtual message to send when clicking the short link. For example, you can attach the message "I would like to call the ESIM team on WhatsApp?"

Fifth: Unique correspondence tools

You can control communication with your customers through a set of messaging tools:

  • welcome message : You have two cases to use the welcome message: The first is to welcome a new customer by sending an identification message automatically. For example, "Welcome to the Numero application Esim ! We look forward to communicating with you ? The second is when you miss customers 14 days after you are not corresponding to. Also, you can decide whoever receives your greeting message, whether it is all or all except ... or only sending to ... ".
  • Alerts "Out of Work Time": Tell your customers that you are in fact not in the office or that you are not available at the present time, you can customize the message along with the addition of a timetable to work automatically to send the message to all your contacts or only specific parties. Example: "Thank you for your message. We are not here now; but we will respond to you as soon as we return."
  • Quick responses: You can manage your conversations with one click by adding an oblique key (/) and you will see all fast responses to choose one and save yourself from writing the same responses frequently. For example "I will look at it now."

Sixth: Use the classifications

so that you don't lose contact with your customers, you can name each one to return to it later. For example, you can refer to a customer as a "new customer" in specific colors. One of the most prominent brands that was a success story benefited from such classifications to manage its allocated commercial activity is (

Seventh: Laying Chat lists

WhatsApp provides you with a feature of speed access to some chats and groups through the filtering feature to find the conversation you want immediately.

eighth: Collective messages lists

Collective Messages Lists are another unique feature that keeps your customers permanently aware of the launch of new products or services. This feature is similar to normal groups in the regular WhatsApp, but in a more specialized way to support customers. That is, you can send campaigns and messages to many people or share some reports, ideas and data with your team or need to discuss notes with a specific society, but they receive them individually and respond to them on an individual basis as well.

ninth: Create an account using a ground phone number

It is another new feature that does not include ordinary WhatsApp, however WhatsApp allows you to create an account using the landlines numbers. Be aware that you will receive a call to the ground line number.

similarities between WhatsApp Messenger and WhatsApp businesses

WhatsApp users will not feel strange when WhatsApp uses new business because they share a number of similarities. For example, the same interfaces, status, video calls and newly added stickers are available in both applications. You can also access WhatsApp via both applications.

td> WhatsApp Messenger td> WhatsApp Business td> the date of launch td> 2009 TD> 2018 TD> User interface td> unified Profile td> Name Personal Photo TD> mobile number Personal Status Description - td> Working Hours TD> - td> Business Category - td> Email - td> Site TD> documented account td> Not available available TD> tools for correspondence td> No TD>

includes:

· Quick responses

· Welcome messages

· Alert

Chat Categories td> Not available available TD> group chat lists td> WhatsApp groups TD> Chat sets and menus Ads td> ' Through Facebook, you can connect WhatsApp to your business field td> Social, Personal and Private Chats for the business of small and medium -sized companies TD> tobody>

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There are major differences between WhatsApp Messenger and WhatsApp business, and your choice should be determined between both applications according to the intended use of both. As we mentioned earlier, WhatsApp Messenger have been widely used by business owners to keep pace with their business, but the trend of WhatsApp business has increased with the appearance of advanced features in it without any additional cost. You can keep yourself organized when using a regular WhatsApp for daily social chat; While WhatsApp helps you to develop your work in several ways we mentioned earlier.

but; Can both applications be used at the same time? first and foremost, you need to know that you cannot take advantage of the same mobile phone number to register in both applications; But:

  • You can use both the WhatsApp business application and WhatsApp at the same time as long as each account is linked to a different phone number. Browse from here How can you get another fake number to activate your account on WhatsApp.
  • You can work on both at the same time with your ability to deport the chat record to the WhatsApp account for the new business.
  • If you have an account in WhatsApp Messenger, you can easily transfer your account information, including chat records and media to a new account in WhatsApp business.

6 Style = "COLOR: #730046;">) for Apple devices
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Apple has launched its advantage, Business Chat) to help users chat directly with companies via (IMessage). What makes this feature great is that it makes it easier for you if you have a product and want to perform a safe purchase with (Apple Pay), and you can also follow your order from the same place. See more information from here . But the question now:

Do you look like a battle on the domination of WhatsApp Businesses and business chat feature in the company Apple?

Let's think about it! When we analyze how WhatsApp fans will see it, it will not seem difficult to determine. This is mainly due to the global use of WhatsApp business since its release because of its availability on both Android and iOS, so people are already used to use it and expand their business. This does not, of course, refer to any decline in Apple products, but on the contrary, Apple's supporters will enjoy the ease that this feature will add to their business, while it still does not flash in your mind as your first option to your business contact as WhatsApp does business.

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http://apps.apple.com/us/app/numero-virtual-phone-number/id1249825694http://play.google.com/store/apps/details?id=com.esim.numero&hl=en

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